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ITIL (Information Technology Infrastructure Library) Framework

ITIL, or Information Technology Infrastructure Library, is a framework for IT service management that provides a set of best practices and guidelines for managing and delivering IT services effectively and efficiently. ITIL was developed by the United Kingdom’s Central Computer… Continue Reading →

Using PowerShell for Microsoft 365

PowerShell is a powerful tool that can be used to manage and automate tasks in Microsoft Office 365. Here’s how to connect to Microsoft Office 365 using PowerShell: Here are a few examples of PowerShell cmdlets that you can use:… Continue Reading →

IT Budgeting

With technology continuously evolving, budgeting for IT has become increasingly important. The budget for the IT department can be challenging due to the constantly changing landscape of technology, the need to stay competitive, and the need to balance cost and… Continue Reading →

User Training

User training involves providing end-users with the necessary knowledge and skills to use IT resources effectively and efficiently. This article will discuss the importance of user training in an IT department. Software Training One of the most critical areas of… Continue Reading →

IT Governance and Compliance

IT governance and compliance are critical aspects of an IT department. IT governance refers to the processes and policies that ensure the effective and efficient use of IT resources to achieve organisational objectives. Compliance refers to adherence to legal and… Continue Reading →


Data is a critical asset for any organisation, and managing data is essential to an IT department. Data is used to inform decision-making, improve business processes, and gain insights into customer behaviour. In this article, we will discuss the role… Continue Reading →

Technical Support in an IT Department

Technical Support in an IT Department  Technical support is an essential aspect of an IT department. It refers to the services provided to end-users who require assistance with technical issues related to the organisation’s IT infrastructure. Technical support is crucial… Continue Reading →

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