Information technology (IT) departments play a crucial role in supporting all areas of a business. As technology continues to evolve and become more integrated into operations, having a strong IT team is essential for organisations to run efficiently and remain competitive. Here’s a look at how IT can assist the Continue Reading
Quantum Computing and Password Security
The advent of quantum computing brings both promise and peril. While quantum computers will allow us to solve complex problems far beyond the capabilities of classical computers, they may also be able to crack encryption that secures our data today, including passwords. Most passwords and sensitive data on the internet Continue Reading
Measuring IT Department Performance and Value
In today’s digitally driven business environment, the IT department plays a crucial role in enabling organisational success and competitiveness. However, many judgments of IT performance remain subjective, based on opinions rather than facts. IT leaders need objective processes to measure their department’s success and value to the business. Well-designed performance Continue Reading
The Productivity Puzzle of Remote Work
Prior to the Covid-19 pandemic, few customer service jobs in the US were fully remote. This was puzzling given that studies suggested remote workers could be more productive (1) and that workers were willing to take pay cuts for the option to work from home (2). So why the reluctance Continue Reading
Ensuring Your UK Organisation’s Website Complies with Data Privacy Laws
In today’s digital landscape, it’s vital that your organisation’s website complies with UK data protection and privacy laws. Failure to adhere to regulations like the GDPR and PECR can result in heavy fines, lawsuits, and serious reputational damage. This article will overview key website policies and practices to focus on Continue Reading
How the UK’s New Flexible Working Measures Will Affect IT Departments
The UK government recently announced new legislation that gives employees the right to request flexible working from their first day on the job. This is a significant change that will have major impacts on IT departments within organizations across the country. Here’s an overview of what the new measures entail Continue Reading
Engaging Users in Major IT Changes
Implementing major new IT systems or making significant changes to existing ones can be disruptive for general business users. But involving these users early and giving them a voice in the process can ease the transition and get them onboard with the changes. Here are some tips for empowering users Continue Reading