Prior to the Covid-19 pandemic, few customer service jobs in the US were fully remote. This was puzzling given that studies suggested remote workers could be more productive (1) and that workers were willing to take pay cuts for the option to work from home (2). So why the reluctance Continue Reading
Technical Support
The Role of IT Departments in the Era of Remote Work
Remote work has become the new normal for many organisations as they adapt to the rapidly changing landscape of the business world. The era of remote work has brought new challenges and opportunities for IT departments, who are now responsible for supporting a distributed workforce. In this article, we will Continue Reading
Technical Support in an IT Department
Technical Support in an IT Department Technical support is an essential aspect of an IT department. It refers to the services provided to end-users who require assistance with technical issues related to the organisation’s IT infrastructure. Technical support is crucial in ensuring end-users can work efficiently without technical obstacles. In Continue Reading