Prior to the Covid-19 pandemic, few customer service jobs in the US were fully remote. This was puzzling given that studies suggested remote workers could be more productive (1) and that workers were willing to take pay cuts for the option to work from home (2). So why the reluctance Continue Reading
remote work
How the UK’s New Flexible Working Measures Will Affect IT Departments
The UK government recently announced new legislation that gives employees the right to request flexible working from their first day on the job. This is a significant change that will have major impacts on IT departments within organizations across the country. Here’s an overview of what the new measures entail Continue Reading